Naldexa™ Customer Care

Frequently Asked Questions

Find answers about Naldexa™ beauty devices, product use, orders, shipping, payments, returns, and customer support.

About Naldexa™

What is Naldexa™?

Naldexa™ is an at-home beauty technology brand focused on practical, user-friendly devices that fit naturally into modern skincare and personal-care routines.

What types of products does Naldexa™ offer?

We offer thoughtfully selected beauty and skincare devices designed for convenient at-home use. Available products and their individual features are shown on their respective product pages.

Where can I purchase authentic Naldexa™ products?

Authentic products covered by our website policies can be purchased directly from naldexa.com. Purchases from unauthorized third-party sellers are subject to that seller’s own policies and may not qualify for support from Naldexa™.

Beauty Devices & Usage

How do I know whether a device is right for me?

Review the product description, intended use, instructions, warnings, and available specifications before ordering. Product suitability may depend on your skin type, sensitivity, personal-care routine, and individual needs.

If you have a medical condition, active skin condition, unusual sensitivity, implanted electronic device, or another health-related concern, consult an appropriate healthcare professional before use.

Are Naldexa™ devices medical devices?

Naldexa™ products are intended for cosmetic and personal-care purposes unless a product page expressly states otherwise. Website content is not medical advice and should not replace professional diagnosis or treatment.

How often should I use my beauty device?

Usage frequency varies by product. Follow the instructions and recommended schedule provided with your specific device. Using a product more frequently than directed may not improve results and may increase the chance of irritation.

When should I stop using a device?

Stop using the product if you experience unexpected pain, burning, swelling, persistent redness, significant discomfort, or another adverse reaction. Seek professional medical guidance when appropriate.

Do not continue using a device that appears damaged, overheats, produces an unusual odor, or operates abnormally.

How quickly will I see results?

Results vary according to the product, skin type, technique, frequency of use, and personal routine. Product photos and customer experiences do not guarantee identical, immediate, or permanent results.

How should I clean my Naldexa™ device?

Turn off and disconnect the device before cleaning unless its instructions state otherwise. Follow the cleaning directions supplied with the product and do not immerse electrical components in water unless the device is specifically identified as suitable for immersion.

Allow the device to dry completely before storage or reuse.

Can I share my beauty device with someone else?

Devices and attachments that directly contact the skin, face, scalp, or hair are best treated as personal-care items. Follow the product’s cleaning instructions and do not share components when doing so could create a hygiene concern.

Where can I find product instructions?

Refer to the instructions supplied with your product and the information on its product page. For additional help, email service@naldexa.com with your order number and product name.

Orders

How do I place an order?

Select the product and available option you want, add it to your cart, and follow the checkout steps. Review the product, quantity, shipping address, contact information, and order total before submitting payment.

Will I receive an order confirmation?

Yes. An order confirmation is sent to the email address entered at checkout. If you do not see it, check your spam or promotions folder and confirm that the email address used for the order is correct.

Can I change or cancel my order?

Email service@naldexa.com immediately with your order number and requested change. We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after processing or fulfillment begins.

Can I change my shipping address?

Contact us immediately after ordering. An address can only be changed before the order enters fulfillment. Once shipped, Naldexa™ cannot guarantee that the carrier can redirect the package.

Why was my order canceled?

An order may be canceled because of product availability, unsuccessful payment authorization, incorrect checkout information, purchase limits, shipping restrictions, or suspected unauthorized activity. If payment was completed, the applicable amount will be returned to the original payment method.

Shipping & Tracking

How long does order processing take?

Most orders are processed within 1–3 business days after successful payment authorization. Weekends, public holidays, high-volume periods, and orders requiring verification may take longer.

How long does delivery take?

Estimated delivery after dispatch is:

• United States: 7–15 business days
• Canada: 8–18 business days
• Australia: 8–18 business days
• Other available destinations: 10–20 business days

These are estimates rather than guaranteed delivery dates. For full details, review our Shipping Policy.

Will I receive tracking information?

Yes. Tracking information will be sent to the email address used at checkout after your order is dispatched.

Why has my tracking not updated?

Carrier systems may require 2–5 business days to display the first tracking update. Tracking can also pause while a package travels between facilities or undergoes customs processing.

If no update appears for an extended period, contact us with your order number and tracking number.

Why did my order arrive in separate packages?

Items may ship separately because of product availability, warehouse location, or package requirements. Each shipment may have its own tracking number.

Will I have to pay customs duties?

International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.

What if tracking says delivered but I cannot find my package?

Check your mailbox, entrance, porch, garage, building reception, and other secure delivery areas. Ask household members or neighbors and contact the carrier using your tracking number.

Some carriers scan packages before final delivery, so allow up to two business days. If the package remains missing, contact Naldexa™ support.

Payments & Checkout

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by location, billing currency, order value, and payment provider.

Is checkout secure?

Checkout information is transmitted through an encrypted connection, and payments are handled by third-party payment providers with their own security controls.

Naldexa™ will never ask you to email your complete card number, online banking password, PIN, or one-time verification code. Review our Payment & Security Policy for more information.

Why was my payment declined?

A payment may be declined because of incorrect billing information, insufficient funds, an expired payment method, transaction limits, or security controls applied by your bank.

Confirm your details and contact your financial institution if the issue continues.

Why do I see a pending charge?

Your bank may place a temporary authorization hold when you attempt payment. A pending authorization is not always a completed charge, and the bank controls when unused authorizations are released.

Returns & Refunds

Can I return my order?

You may request a return within 30 calendar days after delivery. Standard returns must satisfy the eligibility conditions in our Return and Refund Policy.

Contact customer support before sending anything back. Unauthorized returns may be refused or delayed.

Can I return an opened beauty device?

Beauty devices that contact the skin, face, scalp, or hair are personal-care products. Opened, used, or contaminated products are generally not eligible for a change-of-mind return for health and hygiene reasons.

This restriction does not remove applicable rights involving products that arrive damaged, defective, or incorrectly supplied.

How do I request a return or refund?

Email service@naldexa.com with the subject line “Return Request.” Include your full name, order number, product name, reason for the request, and supporting photos or video when relevant.

Where should I send my return?

Wait for written authorization and return instructions from customer support. The registered company address displayed above is not automatically a return warehouse.

Do not mail a product to any address until Naldexa™ provides the approved return destination.

When will I receive my refund?

Approved refunds are normally initiated to the original payment method within seven business days after the eligible return is received and inspected.

Your bank or payment provider may require additional time to post the funds to your account.

Damaged or Defective Products

What should I do if my product arrives damaged?

Contact us as soon as reasonably possible. Include your order number, a description of the problem, photos or video of the product, and images of the shipping package and label.

Keep the product and all packaging until our review is complete.

What should I do if my device is not working properly?

First review the product instructions, charging requirements, assembly steps, and operating controls. If the issue continues, stop using the device and contact customer support with your order number, product name, and a clear video showing the problem.

Customer Support

How can I contact Naldexa™?

Email:
service@naldexa.com

Telephone:
+86 137 2587 1532

What information should I include in my message?

Include your full name, order number, product name, and a clear description of your question. For product damage or operating issues, attach relevant photos or video.

Providing complete information helps our team review your request more efficiently. Avoid submitting the same request multiple times.

When is customer support available?

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
Public Holidays: Closed

Messages received outside these hours will be reviewed during the next available business period.

Still Need Help?

If your question is not answered above, contact the Naldexa™ customer care team at service@naldexa.com. Please include your order number when contacting us about an existing purchase.